Warranty & Return Policy
Guarantee, Exchanges & Refunds
At Leatheq Leather Studio, we make leather products with the finest leather at the highest standard. Our collection represents many months of research and product testing. We are confident that our products will last several decades or even your whole life. We like to keep things simple around here.
So, as long as we're around (we're going nowhere, running stronger than ever) we will take care of the products we make and the customers we've been fortunate enough to serve.
- If your product breaks as a result of normal wear and tear* we will fix it or replace it for as long as you own it. *What constitutes "normal wear and tear"? Simple...using it for its intended purpose day in and day out. For example...if you choose to use the shoulder strap to tow your buddy's truck to the shop and it breaks. Well, that's kind of a cool idea, but it's not covered. We'll replace the strap for you, but you will pay for it. If you're carrying your bag to work and a rivet pops out...that's covered. We'll fix it. See the difference? We value integrity and honesty here...so please respect that and deal with us truthfully. We'll certainly do the same!
Exchanges & Refunds
- We assume responsibility for replacing or repairing incorrect or defective products.
- If you find your order is not-as-described or defective, you may return it within 30 days of receipt of the product. * During the Christmas shopping season. We permit a longer return time if you purchase the item as a Christmas gift. If he/she doesn't like it, just keep the item in new condition and never worn, you can return it for a full refund or exchange it after Christmas.
- We will resend you your order or refund it fully if you didn't receive it and the order tracking also shows the same. If we have delivery proof i.e. tracking proof which shows that the order was delivered successfully, the refund/resend request will not be processed.
- If you are returning a product without any of the above reasons i.e. it's neither defective nor not-as-described, we still welcome the return within the return-window. In such a case, because we have already paid to ship your order to you, your order will be refunded minus the shipping charges.
- If you are returning a product because you don't want to pay the custom duties/taxes charged by your country, we still welcome the return. In such a case, because we have already paid to ship your order to you, your order will be refunded minus the shipping charges.
- Customized products are not eligible for refund or exchange.
Below is a short version of return policy:
What items are returnable?
- Within 30 days of receipt of your shipment i.e. return-window
- In original condition
- Unwashed and Unworn
- In the original packaging
What items are non-refundable?
- Free gifts or custom made items
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
How do I return?
- Contact us at firstname.lastname@example.org with your order number and email address
- Follow the instructions given
- Once your return request was approved, you will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Personalized and Custom Handmade orders cannot be refunded.
*Please note - packages sent without prior discussion will not be processed as returns or exchanges. Please be sure you communicate with us prior to sending something back. Thank you.